Shipping policy

Shipping Policy

We are committed to delivering your orders as quickly and efficiently as possible. Below you'll find detailed information about our shipping times and methods.

Shipping Provider

All orders are shipped with DHL GoGreen, ensuring reliable, trackable, and environmentally responsible delivery.

🇩🇪 Shipping Within Germany

  • Delivery Time: 2–4 business days

  • Carrier: DHL

🇪🇺 Shipping to Other EU Countries

  • Delivery Time: Up to 8 business days

  • Carrier: DHL

🌍 Worldwide Shipping

  • Delivery Time: 14–21 business days

  • Carrier: DHL or partner carriers depending on destination

⚡ Express Shipping (Worldwide)

  • Delivery Time: 1–4 business days

  • Carrier: DHL Express or UPS Express (depending on your location)

Processing Time

Orders are processed within 1–2 business days after payment is confirmed.
A shipping confirmation with tracking details will be sent once your order is dispatched.

Important Notes

  • Business days are Monday to Friday, excluding public holidays

  • Delivery times are estimated and may vary due to customs, holidays, remote areas, or local postal conditions

  • Customs duties and import fees (outside the EU) may apply and are the responsibility of the customer

For any questions related to your order or shipment, please contact us at:
info@damascusbox.com